In September we looked at what you can expect when you call the poison center. This month we’ll show you how a call might sound. The example here is pretty common—what do you do if your child got into the toothpaste? With brightly colored packages and kid-friendly flavors, it’s no wonder this happens a lot!
As you’ll see reading the script, having the tube with you when you contact the poison center (1-800-222-1222 or chat online) can be really helpful. Some toothpaste is fluoride-free “training” toothpaste for young children, while most kinds have fluoride to fight cavities.
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| Toothpaste photo by Mauren Veras, Creative Commons |
Poison Center: Poison center. How may I help you?
Caller: Hi, I found my daughter eating toothpaste out of the tube and I’m not sure if I should be worried.
PC: OK, how old is your daughter?
Caller: 3 years old
PC: And how much does she weigh?
Caller: About 30 or 35 pounds
PC: How long ago did she swallow the toothpaste?
Caller: It was probably about 5 minutes ago
PC: What is the name of the toothpaste? Can you read me the active ingredient on the label?
Caller: It’s “Dora the Explorer” from Colgate. It says it has 0.24% sodium fluoride, 0.15% fluoride ion.
PC: How much do you think she swallowed?
Caller: There’s still a lot left in the tube, so I wouldn’t think much. Maybe a tablespoon?
PC: How does she look? Any complaints?
Caller: No, she looks fine. She’s playing right now.
PC: OK, I’m going to do a quick calculation.
(caller briefly placed on hold)
PC: Your daughter is going to be fine. Just have her drink a glass of milk. Call back if she gets an upset stomach or throws up.
Caller: Great. Thanks so much!
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Since toothpaste-related poisonings depend on how much the child weighs and how much fluoride they swallowed, a call like this can save hours of worry and unnecessary trip to the emergency room. Visit our poison index for more information on fluoride.



When you get on the phone with a poison specialist, there are a few things they will want to know to help you:











