The Northern New England Poison Center serves Maine, New Hampshire and Vermont. The center is nationally accredited by the American Association of Poison Control Centers.

What does the NNEPC do?

The NNEPC provides a free, 24-hour poison emergency and information help line, available at 1-800-222-1222, by online chat or by texting POISON to 85511. The NNEPC serves the general public and health care professionals. TTY and language interpretation services are available.

The NNEPC also provides education to the general public and health care professionals on how to prevent and respond to poisonings.

Who works at the NNEPC?

The NNEPC help line is staffed by health care professionals, primarily nurses and pharmacists, who are highly trained in toxicology (poisons and poisonings).

Toxicology consultation is provided to health care providers by the NNEPC’s director, medical director and attending physicians.

Dr. Karen Simone, NNEPC Director
Dr. Karen Simone,


Dr. Karen Simone is the director of the NNEPC. She is a doctor of pharmacy, a Diplomate of the American Board of Applied Toxicology and a Fellow of the American Academy of Clinical Toxicology. Dr. Simone oversees the day-to-day operations of the poison center, including management of calls, emergency preparedness activities, staff education, educational outreach, research and funding.


Dr. Mark Neavyn, NNEPC Medical Director
Dr. Mark Neavyn,
Medical Director

Dr. Mark Neavyn is the medical director of the NNEPC. He is a physician boarded in emergency medicine and medical toxicology who also works in the emergency department at Maine Medical Center. Dr. Neavyn oversees the clinical management of calls and provides toxicology education for physicians in training.


What is the value of NNEPC?

The NNEPC manages nearly 30,000 potential human poisonings a year. Of those who call the poison center from their home, 9 out of 10 are treated with over-the-phone advice and do not need further medical treatment at a hospital or doctor’s office.

Over-the-phone treatment advice keeps poisonings out of busy hospital emergency departments. It also improves health outcomes and decreases the length of stay for those who do have to go to the hospital. On the whole, poison center treatment advice saves more than $13 for every $1 spent.

Who funds the NNEPC?

  • Maine Medical Center, a member of the MaineHealth family
  • The Maine Department of Health and Human Services
  • The New Hampshire Department of Health and Human Services
  • The Vermont Department of Health
  • The University of Vermont Medical Center

The Northern New England Poison Center is also supported by funds received through grant #H4BHS15557, awarded by the Health Resources and Services Administration. The contents of this site are solely the responsibility of the Northern New England Poison Center and do not necessarily represent the official views of the Health Resources and Services Administration, Division of Healthcare Preparedness, Healthcare Systems Bureau.